Responsible Gaming at th999 –
Play Smart, Stay in Control
th999 is committed to providing every player in Bangladesh with a safe, fair, and enjoyable betting environment. Our responsible gaming programme gives you the tools, information, and support you need to keep gambling fun — and to step back when it stops being that.
Gaming Should Always Be Entertainment
At th999, we believe gambling is a form of entertainment — not a financial strategy, not a way to solve problems, and never something that should cause distress. The vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh enjoy our cricket betting markets, live dealer tables, and premium slots as a leisure activity within their means. For those who may be at risk of developing unhealthy habits, we have built a comprehensive set of responsible gaming tools that are available at any time, free of charge, directly from your th999 account dashboard.
This page outlines every safeguard and support mechanism th999 offers. We strongly encourage all players to read it in full, set their personal limits before they start playing, and reach out to our support team the moment they feel their gambling behaviour is moving beyond their control. Our commitment to responsible gaming is not a legal checkbox — it is a core part of how th999 operates every single day.
Six Tools to Keep You in Control
th999 has integrated the following responsible gaming features directly into every player account. You do not need to contact support to activate most of these — simply navigate to the Responsible Gaming section of your account settings.
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your th999 account. Once the limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased — giving you time to reconsider a decision made in the heat of the moment.
Define the maximum amount you are comfortable losing over a set period. If your net losses hit your chosen threshold, th999 will prevent further wagering for the remainder of that period. Loss limits are a powerful tool for players who want a hard financial ceiling beyond which the platform will not allow play to continue.
Choose how long a single gaming session can last before you are automatically logged out. You can set sessions as short as 30 minutes or as long as several hours. When your session limit is approaching, th999 displays an on-screen reminder so you can decide consciously whether to continue or step away. Time flies when you are playing — this tool keeps you anchored.
If you feel you need a short pause from gambling, activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open — you can still access your balance and transaction history — but you cannot deposit, wager, or play any game. This is ideal for players who want a structured break without permanently closing their account.
For players who feel they need a longer break, th999 offers self-exclusion periods of 6 months, 1 year, 3 years, or a permanent exclusion with no fixed end date. During self-exclusion your account is locked, all marketing communications are suspended, and you will not be able to re-register a new account. Contact [email protected] to initiate self-exclusion or to extend an existing exclusion period.
Enable regular pop-up reminders that appear at intervals you choose — every 15, 30, or 60 minutes — during any active game session. Each alert shows how long you have been playing and gives you the option to continue or end your session. Reality check alerts are a lightweight but highly effective nudge that keeps recreational play from inadvertently becoming marathon sessions.
Strictly 21+ — No Exceptions
Every new th999 account is subject to a Know Your Customer (KYC) verification check that includes confirmation of date of birth against a government-issued ID such as a National Identity Card (NID) or passport. Accounts that cannot be verified as belonging to a player aged 21 or above will be suspended and any deposited funds returned.
th999 reserves the right to request fresh age and identity documentation at any point during an account's lifetime, not just at registration. If a re-verification request is made and the player fails to provide satisfactory documentation within the specified timeframe, the account will be suspended until verification is completed.
th999 does not direct any marketing, promotional, or bonus communications at individuals who are or may be under 21 years of age. All marketing materials produced by th999 carry a clear 21+ age restriction notice. Players who opt in to promotional emails will have their age confirmed before any marketing material is dispatched.
If you suspect that someone under the age of 21 — including a family member — has registered or is using a th999 account, please contact our support team at [email protected] immediately. th999 will investigate all such reports with the highest priority and will take immediate action to close any account confirmed as belonging to a minor.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and can be difficult to recognise in yourself. The following are common warning signs that your relationship with gambling may be moving from entertainment into something more concerning. If you recognise any of these in your own behaviour, please reach out to our support team or use the self-exclusion tool immediately.
Chasing Losses Increasing your bets or depositing more money after a losing session in an attempt to win back what you have lost — often called "chasing" — is one of the most reliable early indicators of problematic gambling behaviour.
Losing Track of Time Regularly spending more time on the platform than you intended, or finding that hours have passed without you noticing, indicates that gambling may be interfering with your normal daily routine and responsibilities.
Gambling With Essential Funds Using money set aside for rent, groceries, utility bills, education fees, or family expenses to fund gambling sessions is a serious warning sign that requires immediate attention and intervention.
Mood Tied to Gambling Outcomes Feeling restless, irritable, or anxious when not gambling, or experiencing extreme highs and lows that mirror your wins and losses rather than the rest of your life, suggests an unhealthy emotional dependence on gambling activity.
Hiding Gambling From Others Concealing the amount of time or money you spend gambling from family members, friends, or colleagues — or feeling a need to lie about your gambling activity — is a strong signal that you already recognise the behaviour has become a problem.
Inability to Stop Making repeated unsuccessful attempts to cut down or stop gambling, or finding that you are unable to honour limits you set for yourself, indicates a loss of control that professional support can help address.
Ask Yourself These Questions
The following questions are adapted from widely-used responsible gaming self-assessment frameworks. Read each question honestly and consider how often it applies to your gambling behaviour over the past 12 months. If you answer "yes" to three or more of these questions, we strongly recommend activating one of th999's player protection tools or reaching out to our support team.
Financial Behaviour
Questions relating to money and betting amounts
Have you ever gambled with money that was meant for essential expenses such as rent, food, school fees, or household bills?
Have you increased your bet sizes over time in order to experience the same level of excitement from gambling?
After losing, do you typically return to the platform as soon as possible to try and win back the money you lost?
Have you ever borrowed money, sold personal possessions, or taken a loan specifically to fund gambling activity?
Emotional & Social Behaviour
Questions relating to feelings and relationships
Do you feel restless, anxious, or irritable when you try to reduce or stop gambling, or when you are prevented from accessing the platform?
Have you hidden the extent of your gambling activity — including the time or money spent — from a family member, partner, or close friend?
Has gambling negatively affected your relationships, your work or study performance, or your ability to meet personal responsibilities?
Have you made promises to yourself or others to stop or cut back on gambling but found yourself unable to keep those promises?
th999's Responsible Gaming Commitments
Beyond the tools available to individual players, th999 has embedded responsible gaming principles into how the platform itself is designed and operated. These are commitments we hold ourselves to every day — not optional guidelines but operational standards.
th999 never sends unsolicited promotional messages to players who have not opted in to receive them. We do not use countdown timers, artificial scarcity messaging, or high-pressure bonus expiry tactics designed to rush players into depositing beyond their means.
Players who activate a time-out or self-exclusion are immediately removed from all marketing lists. th999 will not send bonus offers, match promotions, or cricket betting tips to any player who has requested a break — for any reason.
All th999 customer support agents receive training on identifying signs of problem gambling in player communications and are equipped to guide players towards responsible gaming tools, provide referrals to external support resources, and process urgent self-exclusion requests without delay.
All games available on th999 — from Pragmatic Play slots to Evolution Gaming live tables — are supplied by licensed providers whose products are independently audited for fairness. th999 does not modify game mechanics, does not operate rigged outcomes, and publishes Return to Player (RTP) information for all slot titles.
th999 processes withdrawal requests via bKash, Nagad, Rocket, and Upay promptly and without unnecessary friction. Delays in returning player funds can contribute to impulsive continued play — so th999 treats fast, reliable withdrawals as a responsible gaming issue, not just a customer service metric.
th999's responsible gaming programme is reviewed regularly to incorporate new best practices from the global online gaming industry. We monitor player feedback, support interactions, and responsible gaming activation data to identify areas where our tools can be improved or our policies strengthened.
You Are Never Alone — We Are Here to Help
If you are concerned about your own gambling or that of someone close to you, reaching out is the right move. th999's support team is available around the clock and will treat every responsible gaming enquiry with complete discretion and without judgment.
Contact our dedicated support team any time — day or night — to discuss deposit limits, activate a time-out, request self-exclusion, or simply talk through any concerns you have about your gambling habits. All communications are confidential.
Available 24 hours a day, 7 days a week · Bangladesh Standard Time (BST, UTC+6)
If you feel you need professional counselling beyond what th999's in-platform tools can provide, we encourage you to speak with a qualified mental health professional or gambling counsellor in your area. Many community health centres across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh offer confidential counselling services. Your wellbeing is more important than any game.
Responsible gaming information is also available on the th999 FAQ page, which covers account tools, limits, and how to contact support in detail.
Play Responsibly — Enjoy Everything th999 Offers
With your limits set and our responsible gaming tools in place, you are ready to enjoy th999's full range of cricket betting markets, live dealer tables, and premium slots — all in a safe, fair, and encrypted environment built for players across Bangladesh.