th999 Terms & Conditions – Your Complete Guide to Platform Rules

1. Introduction

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and th999 ("th999", "we", "us", "our"), governing your access to and use of the th999 online casino and sports betting platform available at https://th999.io (the "Platform"). By registering an account, making a deposit, or placing any wager on the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

th999 operates an online casino and sports betting service targeting adult players in Bangladesh. All services are provided in English and all monetary amounts are denominated in Bangladeshi Taka (BDT) unless otherwise stated. These Terms apply to all products available on the Platform, including but not limited to live dealer casino games, slot machines, sports betting markets, virtual games, and any promotional or loyalty programmes offered by th999.

2. Eligibility

To be eligible to register and use the th999 Platform, you must satisfy all of the following conditions at all times:

1. You are at least 21 years of age. th999 strictly enforces a 21+ age policy across all products and services. Providing false information about your age constitutes a material breach of these Terms.
2. You are accessing the Platform from Bangladesh and are permitted to participate in online gambling activities under any applicable laws that govern your personal circumstances.
3. You are not acting on behalf of any other person. Accounts may only be used by the registered account holder.
4. You are not a current employee, contractor, director, agent, or family member of a th999 employee where such participation would constitute a conflict of interest.
5. You are not subject to a self-exclusion order, cooling-off period, or any other responsible gaming restriction that would prohibit your participation.
6. You possess the legal capacity to enter into a binding contract under the laws applicable to you.

th999 reserves the right to request documentation confirming your eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension or closure. Deposits made by ineligible players are subject to refund minus any processing fees incurred; winnings accrued during an ineligible period will be forfeited.

3. Account Registration

3.1 Registration Process

To access the full range of th999 services, you must register an account by providing accurate, complete, and current personal information including your full legal name, date of birth, residential address in Bangladesh, email address, and a mobile number associated with your bKash, Nagad, Rocket, or Upay wallet. You agree to update this information promptly whenever it changes.

3.2 One Account Policy

Each individual player may maintain exactly one active account on the th999 Platform. Opening, operating, or attempting to operate more than one account — whether under the same identity or a different identity — is a serious breach of these Terms. th999 employs technical and manual checks to identify duplicate accounts. Where duplicate accounts are identified, all accounts belonging to the same individual will be closed, all pending withdrawals will be cancelled, and any bonus winnings will be voided. Legitimate deposits may be returned at th999's discretion after review.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your th999 username and password. You must not share your login credentials with any third party. th999 will never contact you to request your password via any channel. You agree to notify th999 support immediately at [email protected] if you suspect any unauthorised access to your account. th999 accepts no liability for losses resulting from unauthorised access that arises from your failure to adequately protect your login credentials.

3.4 Identity Verification (KYC)

th999 may require you to complete identity verification ("Know Your Customer" or "KYC") procedures at any point, including at registration, prior to processing any withdrawal, or upon reaching certain deposit thresholds. Acceptable identification documents include a valid National Identity Card (NID), passport, or other government-issued photo identification. Proof of address and proof of payment method ownership may also be requested. Failure to complete KYC within the timeframe specified by th999 may result in withdrawal holds or account suspension.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

th999 currently accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). th999 reserves the right to add, modify, or remove available payment methods at any time with or without prior notice.

4.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum deposit and withdrawal limits vary by payment method and account verification status. Players who have completed full KYC verification are eligible for higher transaction limits. Current limits are displayed within the cashier section of your th999 account.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to your th999 account balance instantly upon successful confirmation from the payment provider. Card deposits may take up to 15 minutes to appear. th999 does not charge deposit fees; however, your payment provider may apply their own transaction charges independently.

4.4 Withdrawal Processing

Withdrawal requests submitted by players who have completed identity verification are processed within 24 hours of submission. Funds are returned to the same payment method used for the original deposit wherever technically possible. th999 reserves the right to conduct additional security checks on withdrawals, which may temporarily extend processing times. Players are strongly advised to complete KYC verification proactively to avoid delays at the time of withdrawal.

4.5 Prohibited Financial Conduct

The th999 Platform must not be used as a mechanism for currency exchange, money transfer, or any form of financial transaction that is not directly connected to genuine gambling activity. Depositing funds and then withdrawing them without generating meaningful play activity constitutes prohibited financial conduct. th999 reserves the right to withhold funds and report suspicious financial activity where legally obligated to do so.

5. Bonuses & Promotions

5.1 General Bonus Terms

th999 offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL cricket season, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms published alongside each individual offer, in addition to the general bonus terms set out in this section.

5.2 Wagering Requirements

Bonus funds credited to your account must be wagered a specified number of times before they — or any winnings derived from them — become eligible for withdrawal. The applicable wagering multiplier is stated clearly in each promotion's terms at the time the offer is presented. Unless otherwise specified, only wagers placed on eligible games count towards the wagering requirement. Certain game categories, including but not limited to live dealer tables and specific jackpot slots, may contribute at a reduced rate or not at all.

5.3 Bonus Abuse

th999 takes a strong stance against bonus abuse, including but not limited to: opening multiple accounts to claim a bonus more than once; placing opposing bets across accounts to lock in a mathematical advantage; systematically targeting games with high RTP using bonus funds in a manner inconsistent with genuine recreational play. Where bonus abuse is identified, th999 reserves the right to void the bonus and all associated winnings, close the account, and retain any funds deposited in connection with the abuse.

5.4 Bonus Expiry

Unless otherwise stated in the specific promotion terms, bonus funds and associated free spins expire 30 days after the date they are credited to your account. Any bonus balance remaining at the point of expiry will be removed from your account automatically without compensation.

6. Betting & Gaming Rules

6.1 General

All bets and wagers placed on the th999 Platform are subject to the specific game rules provided by the relevant game studio or sportsbook product, in addition to these general Terms. In the event of any conflict between game-specific rules and these Terms, the game-specific rules take precedence for that product only.

6.2 Sportsbook and Cricket Betting

Sports betting markets — including BPL cricket, IPL, T20 internationals, Bangladesh Tigers fixtures, and football — are subject to the sportsbook rules published in the relevant section of the th999 Platform. th999 reserves the right to void, suspend, or settle bets at amended odds where a clear and obvious pricing error has occurred, where a market is suspended due to a technical fault, or where the integrity of an event is called into question by an independent authority.

6.3 Malfunction Policy

In the event of a game or platform malfunction that affects the outcome of a wager, th999 reserves the right to void the affected bets and return stakes to the player's account balance. A malfunction voids all pays and plays. th999 is not liable for any loss of winnings, profits, or opportunity costs arising from a technical malfunction beyond returning the affected stake.

6.4 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all games and betting markets on the th999 Platform. These limits are displayed within the relevant game interface or betting market at the time of wagering. th999 reserves the right to impose individual stake limits on specific accounts where unusual betting patterns are identified.

7. Prohibited Conduct

The following activities are strictly prohibited on the th999 Platform:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with any part of the Platform, including but not limited to game play, bet placement, or account management.
• Exploiting bugs, glitches, or errors in any game or Platform feature for financial gain. Any such gains are voidable at th999's discretion.
• Colluding with other players to influence game outcomes, share cards or information in live dealer environments, or otherwise gain an unfair advantage.
• Engaging in match fixing, spot fixing, or any other form of sports integrity violation in connection with bets placed on th999's sportsbook.
• Using the Platform for any unlawful purpose, including money laundering, fraud, or financing of prohibited activities.
• Attempting to reverse-engineer, decompile, or otherwise extract the source code of any th999 software or game product.
• Impersonating any th999 employee, agent, or representative in any communication.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with th999.

8. Intellectual Property

All content on the th999 Platform — including but not limited to the th999 brand name, logo, website design, graphics, text, software, game assets (where provided by th999 rather than third-party studios), and documentation — is the intellectual property of th999 or its licensed suppliers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to: reproduce, distribute, or publicly display any Platform content; create derivative works; scrape or systematically extract data from the Platform; or use any th999 trademarks or brand assets in any context outside the Platform without prior written consent.

9. Privacy & Data

th999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy explains what data we collect, how we use it, how long we retain it, and what rights you have in relation to it.

th999 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the Platform. Payment data is handled exclusively through certified payment processors and is never stored in raw form on th999 servers. For full details, please refer to the Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, th999 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use the Platform, including but not limited to: loss of winnings or anticipated profits; loss of data; damage caused by computer viruses or malware contracted through the Platform; interruptions to service caused by telecommunications failures, third-party payment provider outages, or force majeure events.

th999's aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount of deposits made by you in the 30-day period immediately preceding the event giving rise to the claim, or ৳10,000, whichever is lower.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

11. Account Termination

11.1 Termination by You

You may close your th999 account at any time by contacting support at [email protected]. Upon closure, any real-money balance remaining in your account (after deduction of any applicable bonus funds subject to wagering requirements) will be returned to your nominated payment method following completion of any outstanding identity verification. Account closure does not affect any obligations or liabilities that arose prior to the closure date.

11.2 Termination by th999

th999 reserves the right to suspend or permanently close any account, with or without prior notice, where: these Terms have been breached; fraudulent, abusive, or criminal activity is suspected or confirmed; the account has been inactive for a continuous period of 12 months; regulatory or legal obligations require account closure; or th999 ceases to offer services to players in Bangladesh.

11.3 Effect of Termination

Upon account termination by th999 for breach of these Terms, all bonus balances and bonus-derived winnings will be forfeited. Real-money deposits may be returned at th999's sole discretion following completion of any fraud or compliance investigation. th999 reserves the right to withhold funds where there is a reasonable suspicion of money laundering, fraud, or other criminal activity pending investigation and, where applicable, referral to the appropriate authorities.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the general principles of international commercial law and the internal operating policies of th999. th999 makes no representation that the Platform is appropriate or legally available for use in all jurisdictions. Players are responsible for ensuring their use of the Platform complies with all laws applicable to them in their jurisdiction of residence.

Any disputes arising under these Terms that cannot be resolved through direct communication with th999 support shall be subject to binding arbitration. th999 is committed to resolving player disputes fairly and promptly. Players are encouraged to contact [email protected] in the first instance before escalating any complaint.

13. Amendments

th999 reserves the right to modify, update, or replace any part of these Terms at any time. When material changes are made, th999 will notify active players via email to the address registered on the account and/or via a prominent notice on the Platform. The date of the most recent revision will be updated at the top of this document. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and close your account.

14. Contact

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need to contact th999 for any account-related matter, please reach out to the th999 support team using the contact details below. Support is available 24 hours a day, 7 days a week.

For responsible gaming concerns — including self-exclusion requests, deposit limit adjustments, or guidance on problem gambling resources — please visit the Responsible Gaming page or contact support directly. th999 treats all responsible gaming requests as high priority and processes them immediately upon receipt.